Get the best call center setup and service from a Leading Call Center setup and services provider, we offer unlimited inbound and outbound calling services. Our team of US-based virtual receptionists and professional call agents provide the higher level of customer service available.
Today; call centers must be able to integrate multiple services, multiple systems, and multiple data sources to provide a seamless one-window facility to the customer. Traditional ACD technology alone is, therefore, not sufficient to offer the advanced services required by today’s customers. EN-Tech solved today’s call center puzzle which is an integrated platform with a wide array of call handling and contact management solutions. It offers all the tools and combines the power of telecommunications with corporate database systems to deliver a powerful call center, a 24-hours Help Line, a help desk within a corporation, and businesses seeking to differentiate through enhanced customer service.
- Customer Care/ Helpline/
- Complain Center/feedback.
- Tele Marketing / Tele sales (outbound).
- Management Informations / Customer Feedback (Inbound).
- Inbound Call Center.
- Outbound Call Center.
- Cold Calling Call Center Services.
- Hot Calling CAll Center Servies.
- Lead Generation Services.
- E-Mail & Chat Support
Why EN-Tech is the Best?
- En-tech serves as the mean through which the organization can create and maintain long-term business relationships.
- with its customer while providing servies satisfaction through its representatives.
- It is also a source of telemrketing and products informations for customers.
- Hence, the role of the EN-Tech agents is once of the most important elements in our team and business operations.
OutSourcing Methodology for Call Center Setup and Services:
- based on the requirements of EN-Tech’s Clients, our projects outsourcing methodology is initiated in these ways:
- Trained Agents with attractived voice and speaking skills.
- Live Share Calls and Agents Performance Reports.
- Skills IT Profesionals.
- The Latest Furnished Infrastructure.
- The Proven offshore oursourcing model.
- Multi-cultural & Multi-location.
- Domain KNowledge.
- Flexible to work wht the needs of the clients.
- Speed & agility (REsponse time)
- Minimum trun-around time for issue resolution.
- Quick turnaround time.
- Satisfied clients globally
- Consistent growth & performance
- Proximity to skilled manpower source
- Establishment work execution & delivery process
- Competitive pricing
Call Center Outsourcing Features
We do understand the seriousness and need of ensuring the security, privacy, and confidentiality of their client’s information, and thus they are committed to the security of the client’s data. The Client’s data and information are protected by firewalls that control network connectivity and are sophisticated enough to ensure the integrity of the system.
- Call Center Supervisor and Agent Interfaces
- Quality Control with Live Monitoring
- Detailed Call Center Dashboard
- Configure unlimited seats in the call center.
- Detailed Call Center Reporting tools
- Live Call Recordings
- Abandoned and Dropped Call Reports
- Recording messages
- Integrate with CRM
- Auto SMS
- Working Codes through CRM
- Agents Productivity Reports
- ROBO Calls Reports with Status
- Call Center Wallboard with Agents Stats
- Login/Logoff and Break Timings Report
- Live Monitoring of Queue Calls
- Softphone Integration with CRM
- Off-time Call Summary
- Promote your Business and Products through Call Center Services