Call Center Software
Rental Services
Monitor Your Business Calls With IVR, Call Recording & Call Reports
Find The Octopus Call Center Solution
That’s Right For Your
Today’s Call Center must be able to integrate multiple services, multiple systems, and multiple data sources to provide a seamless one-window facility to the customer. Traditional ACD technology alone is, therefore, not sufficient to offer the advanced services required by today’s customers. Octopus solves today’s call center puzzle which is an integrated platform with a wide array of call handling and contact management solutions. It offers all the tools and combines the power of telecommunications with corporate database systems to deliver powerful call control capabilities to enterprises, whether they are customer support call centers, a 24-hour Help Line, help desks within a corporation, or businesses seeking to differentiate through enhanced customer service.
Octopus Provides Consultancy Of Complete Infrastructure For Call Center Setup With Complete Monitoring Software
- Call Recordings
- Live Call Monitoring
- Answering Machines
- Call Forwarding
- IVR
- Off Time Recording & IVR Setting
- Best Solution For Employing At Home Call Center Agents
- Call Transferring
- Agent Productivity Report
- Break Timing Setting
- Extension to extension call settings and Reports
- Group Calls & Etc
- Configuration and Implementation of Daily, Weekly & Monthly Call Detail Reports
Inbound:
- Multiple IVR tree
- Skill based call routing
- Queue management
Outbound:
- Manual Dial feature, All button on one screen e.g. Dial, Hang-up, Conference, Hold.
- Customized dial plan with respect to regions. Restriction upon user to make out of city or international calls
Recording Searching Criteria:
- Search from Start to End Date (Month / Day / Year)
- Search from Start Time to End Time (hh : mm) – 24 Hour format
- Agent ID
- Called party number
- Download easily .wav format
Report:
- Calls made by an agent during a Day/Hour/Month Call records of a specific agent(s) for a particular span of time and date.
- Success and attempted calls report
- Agent wise call duration report (Graphically)
Requirement For Start Your Own Call Center Setup
Local:
1- Sip / PRI number
2- HARDWARE REQUIREMENTS:
Any Server – Board Machine
International:
1- DID
2- White Listed Ips
3- HARDWARE REQUIREMENTSB:
Any Server – Board Machine
Customer Responsible
All Licenses, Bandwidth, Billing of Calls, PRI Billing Cost, UAN transferring with Initial Setup Cost (PTCL/ISP) etc. will be bare by Customer for Call Center Setup.
