Today’s call center must be able to integrate multiple services, multiple systems and multiple data sources to provide a seamless one-window facility to the customer. Traditional ACD technology alone is, therefore, not sufficient to offer the advanced services required by today’s customer. ODN solves today’s call center puzzle which is integrated platform with a wide array of call handling and contact management solutions. It offers all the tools and combines the power of telecommunications with corporate database systems to deliver powerful call control capabilities to enterprises, whether they are customer support call centers, a 24-hour Help Line, help desks within a corporation or businesses seeking to differentiate through enhanced customer service.