Omni Channel Contact Center
Communication channels have been connected to the Octopus Digital Network
Make your customer interaction more effective
With Octopus Digital Network's CCaaS Omni Channel Solution, you can transform customer interactions and become a trusted partner.
Communication that is seamless on the channel you choose.
Phone Call
Real-time communication
still relies heavily on
traditional call-based interaction.
Emails
Formal communication and addressing customer queries and concerns are essential.
SMS
This is vital for alerts, updates, and reaching customers who prefer text messages, but the advantages go much further.
Instant messaging and voice-over-IP services are owned by Meta, a technology conglomerate.
Owned by Meta, an American technology conglomerate, is a social media and social networking service.
A social network for sharing photos and videos owned by Meta, a technology conglomerate.
Manage your professional identity, build your network, and access knowledge.
Video Call
In real-time, business and personal members can be connected through online video calls and live chats.
Web Chat
Web chats make it possible for users to communicate in real-time via web interfaces that are easily accessible.
Features that stand out in the Omni Channel.
With our innovative Omni Channel solution, your business can interact with customers effortlessly and cohesively, resulting in consistent, personalized, and efficient communication that maximizes your customer experience and ROI.
Unified Communications
Your customers can interact with you through a single, integrated platform, regardless of the channel they use, resulting in a true One-Window Solution.
Customer Engagement 100%
Effectively engage your customers across multiple platforms to ensure their needs are met promptly and accurately.
Real-Time Analytics Reports
Get access to complete insights and analytics to improve your strategies and guarantee improved customer satisfaction and loyalty.
User-Friendly
Our intuitive interface makes it easy to navigate, with more emphasis on engaging your customers and less on software management.
Scalable Solutions For Business
Grow and adapt with solutions that are tailored to your changing business needs, regardless of the industry or business size.
Data Security
Your data will be secure and managed from one window. Infect your support team cannot access your data without your approval.
Integrations
Our customizable and easy-to-use 3rd party integration with call center options can help you create a conversational ecosystem. Simplify your workflow with Smart Third-Party Integrations.
With ODN, you can have a consistent and efficient calling and communication experience with top platforms like Shopify, Zoho, WooCommerce, and Magento, among others. Streamline your workflows and engage customers better with our robust third-party integrations, which will improve your business operations.
E-Commerce, CRM, Business Intelligence and Conversational Experience Third-Party Integrations and Integration Platforms.
Manage orders with ease, keep track of customers, and enhance your sales process.
Automate tasks to save time by syncing your product listings and customer details.
Enhance store management, provide superior customer care, and gain valuable business insights
Enhance customer interaction, streamline inventory management, and automate marketing.
Sync products, keep track of customer activity, and streamline order management.
Handle customer queries, automate support tasks, and improve customer satisfaction.
Improve customer support, track tickets, and enhance team collaboration to improve service.
Manage interactions with customers, automate marketing, and enhance sales and support efforts.
Improve customer relationships, automate sales tasks, and centralize customer information.
Ease support operations, monitor customer interactions, and enhance efficiency.
Streamline order management, sync products, and track customer activities.
Effectively utilize data with AWS analytics tools, drive business decisions, and optimize operations.
Analyze data, generate interactive reports, and effortlessly make decisions based on data.
User-friendly dashboards and sophisticated analytics can help you turn data into insights.
Enhance sales and support efforts, automate marketing, and handle customer interactions.
Improve customer interactions through personalized support and AI-driven responses.
Engaging users can be done by utilizing advanced conversational skills and simple interactions
Effortlessly automate data transfer and streamline processes by integrating applications seamlessly.
Integrate applications and services to streamline workflows without the need to write any code.