Octopus Digital Network

Call Center Setup

Octopus Digital Network Asterisk Server is an advanced call-handling platform created for a highly integrated and customized call handling environment. This server can integrate with Dialer, CRM, Website and any other software to manage data of Clients.

KEY FEATURES OF CALL CENTER SETUP

Call Center Outsource Services

Today’s call center must be able to integrate multiple services, multiple systems and

multiple data sources to provide a seamless one-window facility to the customer.

Traditional ACD technology alone is, therefore, not sufficient to offer the advanced

services required by today’s customer.

ODN solves today’s call center puzzle which is integrated platform with a wide

array of call handling and contact management solutions. It offers all the tools and

combines the power of telecommunications with corporate database systems to deliver

powerful call control capabilities to enterprises, whether they are customer

support call centers, a 24-hour Help Line, help desks within a corporation, or businesses

seeking to differentiate through enhanced customer service.

Call Center Outsourcing Features

We do understand the seriousness and need of ensuring the security, privacy and confidentiality of their client’s information, and thus they are committed to the security of client’s data. The Client’s data and information is protected by firewalls which control network connectivity and are sophisticated enough to ensure the integrity of the system.

ODN is a platform for INBOUND (incoming voice traffic) and OUTBOUND (outgoing voice traffic) calling services for areas including but not limited to:

ODN serves as the means through which the organization can create and maintain long term business relationship with its customers, while providing service satisfaction through its representatives. It is also a source of telemarketing and product information for the customers. Hence, the role of ODN Agent is one of the most important elements in our team and business operations.

Outsourcing Methodology

Based on the requirements of ODN’s Client, our project outsourcing methodology is initiated in these ways:

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