Octopus Digital Network

Digital Network
Blinking Circle

Call Center Outsourcing

Secure your business call through ODN Call Center Setup

Establish Your Business Call Center

With ODN Call Center Outsourcing, Customer-Centric, And Product-Service Bundles

Outsourcing your call center can help manage your calls, improve performance, professional business processes, reduce calling errors, and minimize the cost. We do understand the seriousness and need of ensuring the security, privacy and confidentiality of their client’s information, and thus they are committed to the security of client’s data. The Client’s data and information is protected by firewalls which control network connectivity and are sophisticated enough to ensure the integrity of the system.

ODN serves as the means through which the organization can create and maintain long term business relationship with its customers, while providing service satisfaction through its representatives. It is also a source of telemarketing and product information for the customers. Hence, the role of ODN Agent is one of the most important elements in our team and business operations. 

ODN is a platform for INBOUND (incoming voice traffic) and OUTBOUND (outgoing voice traffic) calling services for areas including but not limited to:

a) Customer Support Services and Retention (In Bound / Out Bound)

b) Tele-Marketing / Tele-Sales (Out Bound)

c) Management Information / Customer Feedback (In Bound)

d) Surveys (Out Bound)

Outsourcing Methodology

Based on the requirements of ODN’s Client, our project outsourcing methodology is initiated in these ways

  • Trained Agents with attractive voice and speaking skills
  • Live Share Calls and Agents performance Reports
  • Skilled IT professionals.
  • Latest Furnished infrastructure.
  • Proven offshore outsourcing model
  • Multi-cultural & Multi-location
  • Domain knowledge
  • Flexible to work with the needs of the client
  • Speed & agility (response time)
  • Minimal turn-around time for issue resolution.
  • Quick turnaround time
  • Satisfied clients globally
  • Consistent growth & performance
  • Proximity to skilled manpower source
  • Establishment work execution & delivery process
  • Competitive pricing

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