What is a robocall service?
Let’s have discussed regarding, robocall service. A modern automated calling service, also known as a robocall service, can be a powerful means of delivering appropriate and necessary mass communications. The main function of robocall apps is to deliver information to a large number of people at the same time. However, scams perpetrated through this technology (typically associated with the word “robocall”) are both frustrating to recipients and unlawful.
Alternatively, utilizing an automated calling system for valid business purposes is perfectly legal and convenient, especially when engaging with groups who have opted for inclusion, such as employees, vendors and suppliers.
Organizations often need a means to relay information to these stakeholders quickly and efficiently. An automated phone system streamlines that process by enabling messages to be pre-recorded and transmitted in one click to an entire contact group, rather than going one-by-one through a list of phone numbers. Recipients also receive the benefit of getting desired information more quickly than would otherwise be possible.
How do robocalls work?
Robocall software is a technology that uses a computer to make a call, which then plays a recorded message when the recipient accepts the call. The message goes out en masse to a list of phone numbers obtained from various sources such as sales lead lists, mobile carriers and automatic number storage, just to name a few.
We’re all only too familiar with the downside of this technology: unsolicited sales calls. Consumer Reports defines robocalls as “auto¬dialed or prerecorded telemarketing calls to landline home telephones or cell phones, or unsolicited text messages to wireless numbers.”
Having recognized both the aggravation and invasion of privacy brought about by this usage of robocall software, both the Federal Trade Commission and the Federal Communications Commission are on the case. The National Do Not Call Registry represents the first line of defense in limiting telemarketing nuisances.
In the meantime, is there an upside to this technology? Most definitely – read on to learn about the benefits of an automated calling system and automated messaging.
How do I make robocalls?
In order to set up automated calls and voice messages, you’ll need a vendor who provides this service. To prepare to find one, think through your organization’s overall communications goals. Ask What, When and Who:
- What types of messages do you typically need to send?
- When and under what conditions?
- Who are the different groups of people who need to receive them?
Once you have answered these questions, you can begin to shop for an automated calling system. To get the right fit for your business, take the time to understand the nuances of the various products.
What is an automated calling system?
While robocalls have come to be known as unwanted and unsolicited, automated calling systems are the converse. Delivered to a targeted group of recipients in need of specific information, automated calling saves organizations time and money by automating the calling and messaging process.
What does an automated messaging system do?
From sending appointment confirmations and reminders to informing individuals of service changes to collecting customer feedback to school closings and traffic announcements, automated messaging services represent an efficient, effective way to relay information between organizations and their stakeholders. Automated messaging services can also play a very important role during times of emergency when information needs to be conveyed quickly and with certainty.
What are some of the uses for automated voice messaging?
Critical events. In an emergency, it’s imperative to get the word out to hundreds or thousands of people at once. When every minute counts, you need to be able to protect your people, places and property. For instance, if winds have changed and put your community in the path of a wildfire, you can use automated calling to deliver evacuation instructions.
School notifications. Keep parents, students and the community involved in academic life by sharing updates on events, programs and volunteer opportunities. An automated message system can help you send reminders about tuition payments and low-lunch balances, as well as fill substitute teacher positions.
Customer reminders. Improve customer retention by using an automated calling service to send personalized updates about promotions, appointment times, shipments and billing.
What are the most important features of an automated messaging system?
Whether you need to notify a small group or an entire community, an automated messaging system should offer capabilities that simplify the entire process:
- A simple, intuitive interface that reduces room for error
- The ability to customize and deliver alerts to an unlimited number of subgroups of any size
- Flexible enough to be put to use for a variety of communications, including emergency alerts and routine notifications such as payment reminders, customer notifications, school updates and more
- Support for multiple modalities, so you can send to multiple channels in different formats
- Text-to-speech and pre-recorded message capabilities, so you can prepare ahead of time or send immediately
- Real-time reporting and auditing capabilities, so you’ll know when and if messages were received
What are the benefits of an automated calling system?
Because of their inherent value, automated calling and messaging systems are immune from the National Do Not Call Registry. This is terrific news for consumers who wish to receive these notifications, while excluding unsolicited robocalls. It’s also great news for organizations looking for a time-saving automated messaging solution.
Automated messaging systems are uniquely positioned to bridge the gap between people and the information they need to live safer and more productive lives. While there are currently multiple providers of automated calling systems, not all platforms offer the same features and benefits relative to messages. When searching for the right fit, usability is paramount.
How do I send automated voice messages?
A key advantage of an automated messaging system is that it’s very easy to use. Outreach to hundreds or thousands requires only a few simple steps: Record or type your message, select recipients and push a button.
Your message is delivered to everyone on your designated contact list. Send it as your choice of a phone call, SMS text message, email or push notification — all through one platform with a simple user interface.
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