Define the type of call center you need.
Plan How Callers Can Access Your Agents.
Create Agent IDs.
Define Skill Groups.
Octopus digital network asterisk server is an advanced call handling platform created for a highly integrated and customized call handling environment this server can integrate with dialer CRM and any other software to manage data of clients.
Call Center Supervisor and Agent Interfaces
Quality Control with Live Monitoring
Detailed Call Center ServiceDashboard
Configure for unlimited seats of the call center Service.
Detailed Call Center Service Reporting tools
Live Call Recordings
There are few More Key Features For theCall center setup, service, provider, support, software,
Abandoned and Dropped Call Reports
Integrate with CRM
Working Codes through CRM
Agents Productivity Reports
ROBO Calls Reports with Status
Call Center Wallboard with Agents Stats
Login/Logoff and Break Timings Report
Live Monitoring of Queue Calls
Soft phone Integration with CRM
Off time Call Summary
Promote your Business and Products through Call Center Service
Today’s call center must be able to integrate multiple services, multiple systems and
multiple data sources to provide a seamless one-window facility to the customer.
services required by today’s customers.
solves today’s call center puzzle which is an integrated platform with a wide. an array of call handling and contact management solutions. It offers all the tools and.
combines the power of telecommunications with corporate database systems to deliver.
Few More Service for the same platform
powerful call control capabilities to enterprises, whether they are customer
support call centers, a 24-hour Help Line, help desks within a corporation, or businesses
seeking to differentiate through enhanced customer service.
committed to the security of client’s data. The Client’s data and information is protected by firewalls which control network connectivity and are sophisticated enough to ensure the integrity of the system.
- a) Customer Support Services and Retention (In Bound / Out Bound)
- b) Tele-Marketing / Tele-Sales (Out Bound)
- c) Management Information / Customer Feedback (In Bound)
- d) Surveys (Out Bound)
Based on the requirements of ODN’s Client, our project outsourcing methodology is initiated in these ways:
- Trained Agents with attractive voice and speaking skills
- Live Share Calls and Agents performance Reports
- Skilled IT professionals.
- Latest Furnished infrastructure.
- Proven offshore outsourcing model
- Multi-cultural & Multi-location
- Domain knowledge
- Flexible to work with the needs of the client
- Speed & agility (response time)
- Minimal turn-around time for issue resolution.
- Quick turnaround time
- Satisfied clients globally
- Consistent growth & performance
- Proximity to skilled manpower source
- Establishment work execution & delivery process
- Competitive pricing
Octopus Digital Network.
Is one of the best Company which is serving for many years.
We are an offshore outsourcing Call Center, Website Design, and Software Development Company in Pakistan.
Design and develop their Website School Management System Hospital data management System Time & Attendance System, Moreover.
File & Documents Management System Graphic Design Video Editing Domain Registration and Hosting Space Facebook Page Management, However
Social Media Marketing Search Engine Optimization Google AdWords Mobile App Development IT Maintenance Contract Networking and Data Center Services to loyal and most precious clients.
Founded in 2017 with the aim of providing quality services with the commitment of customer relationship management services.
Inbound Call Center Services
Inbound call center services cover any incoming calls. These are some common inbound call center services you might encounter:
- Message taking
- Live answering
- Call forwarding
- Order management
- Customer support
- Complaint hotline
- Employee call-out hotline
- Tech support
Outbound Call Center Services
suppliers, or anyone else on behalf of your business.
These are some common outbound services:
- Lead generation
- Cold calling
- Polls and surveys
- Marketing campaigns
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of all sizes and needs. SAS offers various plans to choose from based on your expected call volume, from the pay-as-you-go economy plan up to the massive 10,000-minute plan.
Specialty answering service offers eight total plans, ranging from a pay-as-you-go model to 10,000 minutes per month. The top-tier plan costs $8,5999 per month, plus $0.89 per minute. Specialty answering service remains a relatively competitively priced offering with a wide range of plans suitable for businesses small and large.